Which locations do you cover?
Oxfordshire and arround areas. If you have multiple sites around the country, please make a direct enquiry and we will accommodate your needs if at all possible.
Can we sign up for a trial period?
In order to remain competitive on cost, our standard 12-month contract includes a clause allowing you to break the contract if for any reason you are unhappy with the service you are receiving. Our contract states that we have 15 days to put things right but if this is still not to your reasonable satisfaction, then we will bow out gracefully. In effect we are always ‘on trial’.
Are all cleaners DBS checked?
If a cleaner is working in an environment where they are likely to come into contact with under 18s, and do not have a DBS, they will initially be signed up to work with a 'buddy'. This will ensure that they are not working alone at any time whilst we wait for their DBS to be returned which can be anything between 2 and 14 days.
How quickly can you start the cleaning contract?
Ideally, we require 4 weeks from signing the contract to starting it. This allows us to comply with current TUPE legislation which states a 28-day consultation period. More than that, it provides us with time to find good quality cleaners and make the necessary arrangements to ensure we provide you with the excellent service you are expecting. If for any reason you require an urgent start then we will make a special request to the Contracts Manager in your area, who will do their best to accommodate your needs.
Do you have a set hourly rate?
We generally work on a cost per building and tailor-made service, rather than an hourly rate. We prefer to treat each customer as an individual.
How often will the Contracts Manager and Operations Manager visit?
Once you become a ProStage customer, you will automatically receive an audit once a month, carried out by your Contracts Manager. This is initiated by them and you will be invited to attend. We use a traffic light system, whereby ‘green’ means everything is ok, ‘yellow’ highlights items that need attention and will be rectified by the next audit, and ‘red’ means this must be dealt with by the next clean. You will be sent a copy of this audit for your records.
The Operations Manager will visit on occasion and will sometimes attend the monthly audit. If there is a specific issue that needs rectifying immediately then they will attend with the Contracts Manager.
What products do you provide as part of the contract?
We supply anything that is essential to cleaning your premises – vacuum cleaner, mop and bucket, chemicals etc. Consumables such as toilet rolls, hand towels, soap dispensers etc are not included as part of the contract but we can order and arrange delivery on your behalf. You will be invoiced separately for these items.
How do we order cleaning consumables?
Please contact office@prostagecleaning.co.uk for prices and to place your order.
Who do we contact if we have a complaint?
As a customer, your first point of contact is your Contracts Manager who will be best placed to deal with your query as quickly and efficiently as possible. We also have an online ticketing system whereby your query can be recorded and followed through to satisfaction, by our head office team. A simple email to office@prostagecleaning.com will raise a ticket.
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